We’re here to help.

Sellers stream live, drop items into a queue, and start an auction. Buyers tap to bid in real time; the highest bid when the timer ends wins and is auto-checked out with the buyer's saved payment method.

Yes. Every bid you place is a binding offer. If you win, you're committed to paying the final price plus shipping, taxes, and platform fees. Bid responsibly.

Sellers commit to dispatching within the shipping window shown at checkout (typically 3–5 business days). You'll get a notification with tracking the moment the seller marks the order as shipped.

Open the app, tap Apply to sell from the role-selection screen, and complete the seller onboarding — business details, identity verification, payout account, and a live selfie. Most applications are reviewed within 24–48 hours.

Tap the three-dot menu on any live stream or seller profile and choose Report. Pick a reason, add an optional note, and submit — our moderation team reviews every report.

Open the app, go to Profile → Settings → Account → Delete account, then follow the prompts. Your personal data is anonymized immediately. You can also email us from the address on file.

Past orders, payouts, and the audit trail stay in our records as required by Pakistani tax law, but they're no longer linked to your profile. New transactions can't be made against a deleted account.

Email support@zambid.com with the order number and a screenshot of the issue. We'll investigate within one business day and refund any duplicate charge directly to your original payment method.

Cards (Visa, Mastercard) and local wallets (JazzCash, EasyPaisa). All transactions are denominated in Pakistani Rupees (PKR).

Winning bids are binding and generally can't be cancelled. If something is genuinely wrong with the item (not as described, damaged, never arrived), open a claim from the order detail screen within 7 days of delivery.